The Consular Affairs Bureau (hereinafter referred to as the Bureau) is an agency affiliated with the Ministry of Foreign Affairs. Its main business includes processing:
(1) issuance of Republic of China passports
(2) foreign passports and visas
(3) document certification
(4) provision of overseas travel reference information and travel to foreigners. Emergency relief services.
The business of this bureau is related to the interests of the public and is closely related to national security, international economic and trade exchanges, entry and exit, alien management, migrant workers, health and epidemic prevention, labor administration, household administration and overseas Chinese affairs.
This bureau is also the window for the Ministry of Foreign Affairs to serve the people. In the promotion of various businesses, we adhere to the three principles of “administration according to law”, “pursuing efficiency” and “serving the people”, constantly improving quality and improving work efficiency in order to achieve The government should reshape its policy objectives to facilitate and serve the people.
Customers consistently praise the quick and efficient passport renewal process, with short wait times and multiple service counters for fast processing.
The on-site services like post office counters and scanning QR codes provide convenience to customers, enhancing their overall experience.
Customers appreciate the friendly and helpful staff who provide fast service and assistance during the passport renewal process.
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wene Chen
in the last week有條件式線上申換護照 現場很有秩序 12:28取號碼牌上樓,12:40領到新護照 工作人員還很有禮貌 感覺這種效率跟品質只有台灣做得到了🥰
YongTing Lou
in the last weekI applied for passport renewal online a week ago, and arrived at 10:55 AM on February 6th to renew my passport. On the first floor, I received a number and showed her my receipt indicating that I was applying for passport renewal. Upon entering the third floor, the female staff member "directing" the passport queue was extremely rude and rude. First, she asked what I was applying for (her tone and wording were accusatory). After I informed her that my passport hadn't expired and I had already renewed it online, and showed her my number, she immediately questioned why I had a number for this service. She demanded to see my receipt, and I noticed she didn't even check receipts when other people came up? Today is for passport renewal; you don't need to be humble and polite, but your tone and wording shouldn't be like a drill sergeant! Her commanding tone and questioning attitude throughout were appalling.
張庭甄
in the last weekVivian Chen
in the last weekBecause I have to work on other days, I had to make the trip on Wednesday. The efficiency was much better than I expected. However, the staff on the first floor and the staff on the third floor gave conflicting information, which made me think the photo absolutely had to be replaced within two days. So I had an exposed ID photo taken at the first floor's quick photo booth... I paid for it, but it's completely unusable. I feel like I wasted my money
陳阿鴻
in the last weekThe first floor, with its passport processing and document filling areas, had a good flow of people. However, the third floor was extremely inefficient; only half of the ten counters were open, and the crowds were overwhelming.