The Immigration & Checkpoints Authority (ICA) is responsible for securing Singapore’s borders against the entry of undesirable people and cargo through land, air and sea checkpoints.
ICA also administers immigration and registration services, such as issuing passports and Identity Cards to Singapore citizens, and immigration passes and permits to foreigners. As a security agency, we enforce laws and regulations relating to immigration and registration.
We secure our borders and uphold our laws on immigration and national registration. In doing so, we will also strive to provide greater convenience and secured services to our customers.
We are committed to delivering the service experience that our customers value by:
- Understanding your needs;
- Processing your applications and clearance efficiently;
- Providing you with accurate information;
- Responding to you in a timely manner; and
- Performing our duties professionally.
✨ Sorotan Ulasan AI
Modern Facilities
Customers appreciate the new building and updated facilities, which provide a modern and fresh environment.
Efficient Service Experience
Despite some initial waiting, some customers reported that the entire process was completed in less than 5 minutes, indicating efficient service once the process begins.
Masalah Layanan Pelanggan
Several customers expressed dissatisfaction with the customer service, highlighting issues with staff attitude and the inability to handle feedback effectively.
Inefficient Queue System
The queue system was criticized for being inefficient, with reports of long wait times and numbers not being called in sequence, even for those with appointments.
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Wilayah
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