The immigration legislation applies to the authorization of foreigners to come to the country and stay in this country, but a foreigner is anyone who is not an Icelandic citizen according to the law on Icelandic citizenship.
The most extensive aspects of the activities of the Immigration Service are:
- Processing of residence permit applications.
- Processing of applications for international protection.
- Processing applications for Icelandic citizenship
- Processing visa applications.
- Issuance of travel documents for refugees and passports for foreigners.
- Decisions on dismissals and expulsions.
✨ AI Review Highlights
Efficient Document Pickup Process
The business has implemented a separate queue for document and permit card pickups, which significantly reduces wait times for these services.
Comfortable Waiting Area
The waiting area is equipped with comfortable seating and accessible facilities, such as a WC, providing a pleasant environment for customers who need to wait.
Long Wait Times and Staffing Issues
Customers frequently experience long wait times, often exceeding an hour, due to apparent understaffing, which significantly impacts the overall experience.
Rude Customer Service
Several customers report encounters with rude staff members, which detracts from the service quality and customer satisfaction.
Delays in Permit Processing
There are consistent complaints about the lengthy time it takes to process permits, with some customers waiting months for approval.
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