Overview
Our goal is to help agents and customers connect so our policies reflect this. Our main focus are to reduce fraud, make sure listings are up to date, maintain clarity and fairness.
Verification
To be considered ‘verified’ as an agent you will need four things:
- An active account + Profile with a clear profile picture.
- An active and up to date listing.
- A connected ‘stripe’ account.
- An up to date ‘calendar’, either with publicly listed availability times (for example your website or google) or a connected ical calendar for real time availability.
If any of these are not possible, please contact us for alternative verification.
Fraud
Fraud is not tolerated on the site in any capacity, meaning but not limited to false pricing, false services or any other dishonest practice.
This needs to be absolutely clear. If you are planning to ‘act in bad faith’ or be fraudulent in any capacity, with false booking times, not show up to meetings or false pricing we will not tolerate any of this behaviour. We do not expect services to be completed perfectly, but we do expect honesty.
We reserve the right to take the highest possible form of legal or tangible action towards any form of fraud. Including, but not limited to, reporting to authorities, removing your listing, IP blocking, account removal and any other legally accepted form of action.
Phishing
“Phishing” in any context is not accepted meaning, but not limited to, ads with almost no information ‘phishing’ for a message or dm or to visit another site.
Refunds
Plans
You can request a refund at any time, with the price being prorated for the remainder of the plan. For example, if you choose a yearly plan and want to cancel after a few days, we will simply calculate the remainder of the days, deactivate your listing and refund you the difference. We reserve the right to choose the period being refunded, typically rounded to the nearest end of month for simplicity and budgeting sake but individual circumstance will be taken into account.
Individual Bookings
Individual bookings are managed and confirmed by the respective agent, the agent can cancel, refund or re-schedule however they see fit before the time of booking.
Up until the time of booking they are individually responsible for whether a booking is refunded or not.
Before, or after a booking, we will only become involved with issues of ‘fraud’ which include but are not limited to:
- Falsely advertised prices.
- Falsely advertised services.
- If the agent or customer has not shown up and been prepared at the time of booking, we consider that fraud and will be treated as such.
- Any clear and obvious guarantees or promises made by the agent and not delivered, in any capacity.
Notes:
- Note, none of these rules are attached to ‘results’, if an agent does what was promised or even partially and a visa or result was not as expected that is not fraud.
- Unless there was a guarantee or promise it is not fraudulent.
- Partially or slightly delivered services are not considered fraudulent automatically, we will only intervene with services or guarantees totally non-delivered. For example you book a tour and the tour guide does not show up at all, vs you went on a tour and it wasn’t exactly as expected. Unless this was out of bad faith, which will be considered on a case by case basis. Generally though, we only intervene with fully non-delivered services as any report of fraud.
- All issues will be treated on a case by case basis and treated accordingly.
Listing Owner’s Responsibility
You are expected to have your listing up to date, with honest information and availability up to date at all times.
Bookings
Booking times must be adhered to, we expect an agent to ready and available at the time of booking with full understanding of the meetings purpose. If the agent has no idea the call is booked, or does not show up to the agreed time, we consider this fraud. Too many missed meetings will be result in termination from the site.
This is the same for attendees, if you have booked a meeting time, we expect you to be ready and available for the agent and respect their time.
We consider both instances a case of fraud and may remove your account for repeat or individual offences.
Absolute no shows with no reason by any party is immediate grounds for account termination and refund. This will require proof and will not automatically be acted on by fulltimedigitalnomads.com unless we choose to do so, will be a case by case basic.
Bank Fees
All bank and transfer fees are the responsibility of the individual agent, as of September 10th 2024 we are using an Australian Company account with NAB Australia Pty Ltd for manual bank transfers and stripe.com for automatic payments. Fees for both can be found on their respective websites.
Sale Items & Coupons
Sales prices and coupons can be changed or amended at any time, either by the site or listing owner. They can also be rejected or refunded by the listing owner or site’s discretion unless fraud or phishing is present. If it is deemed relevant to do so. Coupons should be upheld if possible, but pricing can sometimes be not manageable so we reserve the right to cancel discounted items if needed.
Privacy and Sensitive Information Policy
As of September 10th 2024 we are tracking data with google.com and hubspot.com as well as individually with wordpress based cookies. You can see their three policies on their respective websites. We will do our best to make sure all information remains secure to our own servers, hosted by: hostinger.com and commit to maintaining the highest level of fraud protection we can.
If for any reason at any time you would like to remove your account or data, feel free to do so in the dashboard, in your account page or contact us and we will remove all we can.
Any publicly listed or privided information, such as phone numbers or addresses will remain stored with hubspot.com or google.com depending on their policies and you will remain in our chosen CRM, currently as of September 10th 2024 being: hubspot.com unless expressly asked to remove.
Data Breaches
Data breaches can happen which we will do our best to inform all customers as soon as we can and do our best to make sure they do not occur, but cannot make any form of promise they won’t so please do your best to protect your own data and information.
Over-Riding Rules: Bad Faith
We reserve the right to override these policies at any time for any reason at our discretion, if it is deemed right to do so. We know a lot of people try to circumnavigate the rules and ‘bend’ them to suit their agenda. We consider that fraud also, so will not be accepted. Anything in ‘bad faith’ will be treated as such. Same as ‘good faith’. If an agent or customer generally tried to do something or had good reason, those individual circumstances will be taken into account.
We will normally work to the ‘lowest level’ meaning if a service wasn’t delivered ‘at all’, so someone didn’t show up at all to a phone call or tour for example. But if someone did show up, just to circumnavigate the rules and was clearly acting in bad faith, that will treated as fraud in the same way.
Need help?
Contact us at help@fulltimedigitalnomads.com for questions related to refunds and returns.